Refund policy

In an effort to reduce waste in a high-waste industry, Steamboat Style only create products to order. Due to this, we cannot accept returns or exchanges once an order has been fulfilled.

If your order arrived damaged or in poor quality, let us know within 7 days of receiving your order and we’ll do our best to work with you to make it right.

Please email us photos and a description of the problem with the item. All decisions will be made on a case by case basis.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at shop.steamboatstyle@gmail.com. Please note that returns will need to be sent to the address provided in your case response.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop.steamboatstyle@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to our products being made to order, most items cannot be returned. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Steamboat Style only create products to order. Due to this, we cannot exchange items once an order has been fulfilled.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop.steamboatstyle@gmail.com.